Communication Skills for IT Specialists

About this course

The world of IT can be confusing if you don’t speak the language, so our Communication Skills for IT Specialists course is designed to help you effectively engage with all types of audiences.

This informative course will enable you to manage and build positive relationships within any organization as businesses continue to embrace technological advancements.

To be a great communicator, you need, first of all, to understand the theory behind good communication and the positive results it brings.

In this course, you’ll learn how to be a good listener, as well as learn how to build trust through effective communication, which is essential when working in a technical team environment. What’s more, to truly add value, you’ll learn how to act with diplomacy and tact to become a successful and professional communicator in the IT field.

COURSE CONTENT 

Module 1: Proven Techniques for Technical Communication

Module 2: Communicating Effectively with Customers

Module 3: Making an Impact with Non-Verbal Communication

Module 4: Communicating with Confidence

Module 5: Trust Building through Effective Communication

Module 6: Improving your Technical Writing Skills

Module 7: Become a Great Listener

Module 8: Acting with Diplomacy and Tact

Module 9: Handling Team Conflict